Frequently Asked Questions

What is Helplii?

Helplii helps you quickly find reliable people for everyday tasks in your area.

Post a task, receive offers, choose the best one, and pay securely – all in one place.

How does it work?

Getting help is simple:

1. Post a task and describe what you need

2. Receive offers from local service providers

3. Choose the one that suits you

4. Pay securely in the app

5. Confirm completion and leave a review

Who is Helplii for?

Helplii is for anyone who:

• needs help with everyday tasks

• wants to find trusted local providers quickly

• wants flexible work opportunities as a self-employed professional (IČO required in the Czech Republic)

What services can I find?

You can find a wide range of services, for example:

• moving help

• home repairs

• cleaning

• furniture assembly

• dog walking

• delivery or pickups

• shopping

• IT support

• senior assistance

• gardening

Service providers can also offer their own custom services.

Do I need an account?

Yes. Creating an account is required to:

• post tasks

• send offers

• communicate with other users

• make secure payments

Registration is free and takes only a few minutes.

Can I use one account as both client and provider?

Yes. You can easily switch between roles in one account.

How fast will I get offers?

Once your task is posted, nearby providers are notified immediately.
You can start receiving offers within minutes.

Can I schedule a task?

Yes. You can choose a specific date and time that suits you.

How do prices work?

Service providers send you offers with their own price.
You choose the one that works best for you.

When do I pay?

You pay securely through the platform after selecting an offer.

When does the provider get paid?

Payment is released 7 days after you confirm the task is completed.

This delay helps protect both sides in case of issues or disputes.

Does Helplii charge a fee?

Yes. We charge a small service fee for facilitating the transaction.
You always see the final price before paying.

What if something goes wrong?

If there’s a problem:

• contact support directly in the app

• we’ll review the situation and help resolve it

Can I cancel a task?

Yes. Tasks can be canceled, depending on their status.
Details are available directly in the app.

What if the provider doesn’t show up?

You can report the issue through the app, and we’ll help resolve it.

What if the client doesn’t confirm completion?

Our support team can step in and review the situation.

How does the rating system work?

After each task, you can leave a rating and review.

Reviews help build trust and allow others to choose providers based on real experience.

Are reviews moderated?

Yes. We review feedback to ensure it is fair and appropriate.

How does Helplii keep users safe?

We focus on safety through:

• verified accounts

• ratings and reviews

• activity history

• issue reporting and support

How do I communicate with others?

You can chat directly in the app and share details or photos related to the task.

What devices are supported?

Helplii is available on:

• iOS

• Android

How can I contact support?

You can reach us:

• directly in the app

• by email

• via the website

We usually respond within 24 hours.

Can I delete my account?

Yes. You can delete your account anytime in settings.

What’s next for Helplii?

We’re working on:

• improved verification

• smarter provider recommendations

• more payment options

• expansion to new cities and countries